Frequently Asked Questions
Find detailed answers for property managers and tenants regarding accurate submetered billing, secure payment solutions, and Portal access.
General
What are some of the benefits of receiving my bill electronically?
It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.
What are the benefits of paying a bill online?
Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks or envelopes), and Invoice Cloud will store your information for future use - but only if you choose to store it.
What is Invoice Cloud?
Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.
What is the relationship between Texas Water and Invoice Cloud?
Your biller wanted to make paying bills easier for their customers, but didn't have the electronic presentment and payment systems required to display, safely process and store financial information. Your biller chose Invoice Cloud because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.
Account Help
I cannot locate my bill.
Please scroll down on the page to view the matching items at the bottom. Otherwise, try re-reading the instructions for the search criteria. You may be entering more than one search criteria for bills, which may only require one out of two fields. Utility bills may require a service address as confirmation. It must be entered exactly as indicated on printed bill.
Do I have to enter an email address to make a payment?
Yes, an email address is required for payment confirmation. A payment receipt is sent via email.
Why should I register to pay a bill?
By registering, you have access to all of your invoices and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for a specific date, and sign up for Auto-Pay. You also avoid having to enter your payment information each time you pay a bill.
I have a tenant that I want to receive the bill. Who needs to register?
Only one registration is allowed per account number. If you are the owner and you currently have a tenant who is receiving/paying the bill, we ask that you please allow the tenant to register the account in order to allow the tenant access to our auto-pay and bill pay features. Owners will continue to receive a copy of the bill by email each month and may view the bill by selecting the One Time Payment option. If the tenant moves out, we have the availability to convey the account so that the new tenant can create a new registration upon move-in.
Common Questions for Tenants
How can I pay my utility bill online?
Tenants can quickly pay their bills through our secure InvoiceCloud portal. We accept credit cards, debit cards, and e-checks, with options to set up convenient recurring payments.
Who do I contact for billing questions?
If you have questions about your statement or notice a discrepancy, please email our billing department at billing@texaswater.net or call us at (512) 259-3888 during office hours.
How do I read my utility statement?
Your statement breaks down usage history, current rates, and specific charges for water and property services. We leverage submetering to ensure you only pay for what you actually use.
What is the process for moving out?
Please notify your property management team at least 48 hours prior to your move-out date. We will schedule a final meter reading to ensure your closing statement is perfectly accurate.
Where do I log in to my account?
You can access the Tenant Portal directly through the 'Pay My Bill' button in our website header. Register using your account number and last name as it appears on your statement.
Are there fees for online payments?
Processing fees vary based on the payment method selected within the portal. Standard credit card convenience fees apply, while other methods may offer lower-cost alternatives.
For Property Managers
Reporting Cycles
Utility billing reports are generated on a monthly cycle, providing property managers with transparent data on consumption metrics and recovered costs within five business days of reading.
Account Setup
Integrating new properties is efficient. Our engineering team handles submeter configuration and resident portal synchronization typically within 7 to 10 business days from data submission.
Invoice Accuracy
We guarantee precision through automated multi-layer verification, cross-referencing master meter readings with unit-level submeters to ensure error-free billing for every tenant.
Manager Resources
Managers gain 24/7 access to our reporting dashboard, allowing you to monitor real-time trends, manage past-due balances, and export financial data directly into your CRM.
Still have questions?
Contact our support team directly for any issues involving property utilities or multi-family billing solutions.